Returns & Exchanges

At MyFlowers, we strive for perfection in every petal; however, if your floral arrangement arrives damaged or fails to meet our freshness guarantee, we offer a hassle-free return or replacement within 48 hours of delivery.

Return Process

• 1.
  Capture a Photo

  Take a clear photograph of the flowers and the packaging within 24 hours of arrival to document the condition of the delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos to initiate your claim.

• 3.
  Review Process

  Our floral experts will review your request within one business day to determine if a full refund or a fresh replacement bouquet is appropriate.

• 4.
  Resolution

  Once approved, we will either dispatch a new arrangement immediately or credit the original payment method within 3-5 business days.